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Shipping & Returns

At Sneakerpaleis we send our packages with PostNL. PostNL is a confidental post office. We send all our packages with tracking number, so you can track your package.

Pay attention! If you pay by PayPal, we will only send to your PayPal shipping address. All orders with different addresses than your PayPal shipping address will be cancelled and your money will be paid back by PayPal.

If you place an order, these three points must match: the country where your payment method registered is, the country of your billing address and country of your shipping address.

You have the right to return a product within 28 days. The return must be reported within 14 days (to Returns that are not reported to us, have 14 days the time for returning. You must adhere to the following rules: 
- All returned products must not be worn or used (except passes). 
- The cost of returning must be payed by the customer. 
- You are free to choose your own post and/or package delivery. 
- The product should not be received damage by us. Damaged delivery by Sneakerpaleis itself, must be reported directly by email. The email address for this is 
- The liability for the sending lies on the shipper until it is received from us.

We can ask for the send proof. We do this to check the corectness of the return is send within 28 days.

You can also fill in the form for termination / revocation (not required).

If the product is received by us correct, we make as soon as possible the amount paid to us again to you. We usually try to repay the amount on the day we receive the returned product or products. Processing a refund usually takes one day. With PayPal payment amount is directly on your account. The account number is the account which we refund you.

Pay attention!: We have no return policy for countries outside the European Union.

The address for the return is:
Bergenvaardershof 20
1671 JD Medemblik


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