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Shipping & Returns
At Sneakerpaleis we send our packages with PostNL. PostNL is a confidental post office. We send all our packages with tracking number, so you can track your package.
Pay attention! If you pay by PayPal, we will only send to your PayPal shipping address. All orders with different addresses than your PayPal shipping address will be cancelled and your money will be paid back by PayPal.
If you place an order, these three points must match: the country where your payment method registered is, the country of your billing address and country of your shipping address.
As of 1 December 2019 we don't accept any returns because a final sale. After the final sale the company will be sold or closed.
Until 1 December 2019 the following rules are valid:
You have the right to return a product within 28 days. The return must be reported within 14 days (to [email protected]). Returns that are not reported to us, have 14 days the time for returning. You must adhere to the following rules:
- All returned products must not be worn or used (except passes).
- The cost of returning must be payed by the customer.
- You are free to choose your own post and/or package delivery.
- The product should not be received damage by us. Damaged delivery by Sneakerpaleis itself, must be reported directly by email. The email address for this is [email protected]
- The liability for the sending lies on the shipper until it is received from us.
We can ask for the send proof. We do this to check the corectness of the return is send within 28 days.
You can also fill in the form for termination / revocation (not required).
If the product is received by us correct, we make as soon as possible the amount paid to us again to you. We usually try to repay the amount on the day we receive the returned product or products. Processing a refund usually takes one day. With PayPal payment amount is directly on your account. The account number is the account which we refund you.
Pay attention!: We have no return policy for countries outside the European Union.
The address for the return is:
1671 JD Medemblik